Shipping policy
UK ORDERS PLEASE NOTE: Next day delivery means the next working day. No deliveries are dispatched on a weekend (Saturday and Sunday) or public holidays/bank holidays.
Standard Delivery
- We use Royal Mail Tracked 48 for our Standard Delivery option. Please allow 2-3 working days for delivery of your order.
- Royal Mail Tracked 24 is available for UK orders placed before 3:00pm, Monday – Friday GMT. We use Royal Mail Tracked which takes 1-2 working days. Typically it will arrive the next day if the order is placed before 3:00pm
- Any orders placed after 3:00pm on Friday – Sunday will be dispatched the next working day.
- Please note that Tracked 24 delivery may not be available for some remote regions such as the Scottish Highlands & Islands. Please contact our Customer Service team who will be able to advise you of your options should you have any concerns.
- Working days are Monday to Friday, not including bank holidays.
- We cannot guarantee delivery dates as there can be delays in transit out of our control.
- We currently use Royal Mail and Parcelforce.
- For deliveries over 4kg we use Parcelforce.
EUROPEAN & INTERNATIONAL
European & International orders are usually received within 3-10 working days of dispatch (quite often sooner). We use Royal Mail for all European & International orders.
DUTIES
Full Power Cacao is based in the UK. If you live in a country where duty is payable on goods sent from the UK, please note this is NOT INCLUDED in the cost of your item. Duties are the responsibility of the receiver. As of 1st January 2021, this includes EU and Ireland.
*Please note that Full Power Cacao does not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.
You should receive a confirmation of dispatch by email with a tracking number if a valid email address is provided when you order. The tracking either be for Royal Mail or Parcelforce. Note that we will use the most cost efficient shipping service to UK addresses considered either offshore ( including Northern Ireland, Jersey, Isle of Man or any other island), highlands & islands, and some other UK areas. If necessary, we reserve the right to use alternative delivery methods without prior notification. If in the rare event you have not received your order within 5 working days please check the tracking information and if unable to resolve with Royal Mail or Parcelforce please contact us immediately, it is the customer ’s responsibility to report lost items to us within 7 days of notified dispatch. In the rare event where orders are not received within the expected timeframe, we need to follow the process with our service providers to locate and get your parcel to you which can take up to 5 working days.
Customers are obliged to comply with either Royal Mail’s/Parcelforce claim compensation process and/or the FULL POWER CACAO process. Failure to comply with these processes will result in no refund being issued. FULL POWER CACAO is not liable for any delay in the delivering of purchases, or the performance of the delivery service, however caused. If you change address, you are responsible for updating your address details in your account. You can update your address details by logging in to your account. You will be liable for any orders posted to the wrong location if you have not updated your address. We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.