UK ORDERS PLEASE NOTE:
We ship to non-remote UK addresses for £4, sent on our 2-3 working day Royal Mail service.
We also offer a 1-2 working day expedited courier service for £9.
Working days are Monday to Friday, not including bank holidays.
We cannot guarantee delivery dates as there can be delays in transit out of our control .
We currently use Royal Mail and DPD.
We ship to the UK and many EU countries (**currently held**) .
UK orders are usually received within 2-3 working days of dispatch for our Royal Mail service and 1-2 days for our courier
service. I f your order is dispatched by Courier service a signature will be required on delivery.
● Royal Mail – £4
● DPD Fully Tracked & Fast – £5
European orders are usually received within 3-10 working days of dispatch (quite often sooner). We do not offer an
expedited service for European orders. When you enter your European shipping address the delivery cost for up to 25 kilos
will be shown at checkout. Orders over this amount will be subject to additional shipping costs. The same terms and
conditions apply for European orders.
● EU up to 1kg – £13.95
● EU 1-2kg – £17.95
● Rest of the World up to 2kg – £20
You should receive a confirmation of dispatch by email with a tracking number if a valid email address is provided when you order. The tracking will either be for Royal Mail or DPD (links here https://www.royalmail.com/track-your-item and https://www.dpdlocal .co.uk/). The tracking information for Courier shipped orders shows delivery updates. Note that we will use the most cost efficient shipping service to UK addresses considered either offshore ( including Northern Ireland, Jersey, Isle of Man or any other island), highlands & islands, and some other UK areas. This may be Courier or Royal Mail. Please also note that the shipping service is automatically selected by our systems based on address, weight and other criteria and the service selected cannot be changed. If necessary, we reserve the right to use alternative delivery methods without prior notification. If in the rare event you have not received your order within 5 working days please check the t racking information and if unable to resolve with the Courier or Royal Mail please contact us immediately, it is the customer ’s responsibility to report lost items to us within 7 days of notified dispatch. In the rare event where orders are not received within the expected timeframe, we need to follow the process with our courier service to locate and get your parcel to you which can take up to 5 working days.
Note that in some EU countries DPD will automatically send your order to a pickup shop for you to retrieve your order if you are not in to receive your order the first time they try to deliver. Please follow the tracking provided and contact us if you have not received your order. Customers are obliged to comply with either Royal Mail’s/DPD claim compensation process and/or the FULL POWER CACAO process. Failure to comply with these processes will result in no refund being issued. FULL POWER CACAO is not liable for any delay in the delivering of purchases, or the performance of the delivery service, however caused. If you change address, you are responsible for updating your address details in your account. You can update your address details by logging in to your account. You will be liable for any orders posted to the wrong location if you have not updated your address. We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.